28 December 2023

SOMA opened a new service center in Latin America

We are pleased to announce that we reinforced a new service center to assist our customers in Latin America.

SOMA also announces the appointment of Leonardo Pozo as Regional Service Manager

SOMA is pleased to announce that it reinforced a new service center on October 1, 2023 to assist its customers in Latin America. With the center, based in Guayaquil, Ecuador SOMA brings exceptional, local service and support. The permanent growth of our center is the result of SOMA’s dedication to its customers in Latin America and commitment to providing excellent, accessible assistance.

SOMA S-Chat already provides a very convenient type of service communication making it possible for SOMA to remotely respond to potential problems. However, SOMA understands it is only possible to actively and adequately respond to its customers’ needs if a local service center is available.

By establishing a service center, it has greatly increased its regional presence and, above all, clearly demonstrates how important its customers in Latin America are.

In its service center, SOMA provide a wide range of services, which until now were only available from its service department in the Czech Republic.

Some of its key services include:

  • Installation: In cooperation with local companies, SOMA technicians are able to provide the installation of delivered products - within an agreed timeframe and with proficiency.
  • Repair and Maintenance: SOMA’s team of experts is ready to help with the repair and maintenance of SOMA equipment. The company has state-of-the-art tools and the knowledge to provide fast and reliable local service support.
  • Diagnostics and Training: SOMA wants its customers to be completely educated about the status of their devices. They offer advanced diagnostics and training to help operators better understand SOMA systems and to optimize their operation.
  • Spare Parts: SOMA will be happy to provide help to ensure parts orders and delivery meet customer expectations.

Concurrently, SOMA has appointed Leonardo Pozo as Regional Service Manager. Mr. Pozo has extensive training experience servicing just about any piece of printing equipment, from flexo and offset presses to platemakers, and from digital cutters to finishing equipment—and, of course, the entire SOMA product line.

"With the opening of our new service center, we promise to deliver quality service to assure the utmost satisfaction; speed service to minimize downtime; and confidentiality, assuring personal and business information are safe," assures Milan Papacek, SOMA Head of Service Services. "We look forward to working with our customers from our new service center, providing exceptional, local help."

Our customers in Latin America are encouraged to reach out to the SOMA service center at:

SOMA Service Center Guayaquil/ Ecuador
Phone: +593 95 878 3769
Email: pozo@soma-eng.com

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Petra Marešová, PR Manager