Atención al cliente

La venta es solo el comienzo de nuestra relación con usted. Nuestro equipo de servicio está comprometido con el soporte continuo durante toda la vida útil del producto. Ofrecemos lo siguiente:

  • Inspección del sitio antes de la instalación
  • Instalación llave en mano
  • almacén de repuestos
  • Diagnóstico a distancia
  • Centros locales de servicio
  • Contratos de servicio y planes de mantenimiento"

Service hotline and regional supports

More information

Intelligent Service

The web-based Intelligent Service platform is a comprehensive cloud solution that offers a quick problem-solving communications channel for every SOMA customer. It is made possible using SOMA S-Cloud technology.

In case of a specific press issue, a service request is delivered to SOMA’s service team using the SOMA S-Chat—a very useful chat-type of communication. The SOMA Intelligent Service also allows a number of files, pictures and videos to be shared from any S-Cloud connected device.

S-Chat

A very convenient chat-type of communication that includes files, pictures, and videos—easily accessed from any S-Cloud-connected device.

Remote diagnostics

In case of an emergency, remote diagnostics are conducted via a secure VPN connection.

Data sharing

The SOMA S-Cloud contains a lot of helpful information, such as equipment manuals, instructional videos, a list of spare parts and retrofits, and service programs available.

SOMA Glasses

Enhance your efficiency with our service glasses, enabling real-time expert connections. Experience seamless remote assistance as SOMA experts troubleshoot and guide you, seeing exactly what you see.

SOMA Care

SOMA Care - is new service program designed to provide customers comprehensive maintenance. There are several programs offering increasing service, adding unlimited remote diagnostics, 24/7 hotline, covered preventive maintenance visits, and services rate discounts, as programs progress from silver to platinum. A la cart service is still offered, but at less cost-efficient basic rates.