Customer care

The sale is the start of our relationship with you. Our service team is committed to continuous support during the complete life-time of the product. We provide following:

  • Site inspection before installation
  • Turn-key installation
  • Spare part stocks
  • Remote diagnostics
  • Local service centers
  • Service contracts and maintenance plans

Service hotline

For immediate support, please login and contact us via S-Cloud.

S-Cloud contains all relevant information, such as:

  • S-Chat - a very convenient type of communication, including files, pictures, and videos attached from any S-Cloud-connected device.
  • equipment manual
  • instructional videos
  • list of spare parts and retrofits
  • or service programs available

If you want to access S-Cloud, contact service@soma-eng.com to create your account.

+420 731 138 565 

service@soma-eng.com

Service portal

Service portal login

Service Portal will be replaced by S-Cloud by the end of 2021.

May we assist you?

Troubleshooting and spare parts

Milan Papacek

Milan Papacek

Service contracts

+420 731 138 565 

servis@soma.cz
Marcel Kubicek

Marcel Kubicek

Technical issues

+420 731 138 565 

servis@soma.cz
Radim Sula

Radim Sula

Technical issues

+420 731 138 565 

servis@soma.cz
Jiri Dajcar

Jiri Dajcar

Technical issues

+420 731 138 565 

servis@soma.cz
Pavlina Markova

Pavlina Markova

Spare parts

+420 731 145 422 

parts@soma.cz
Victoria Leinweberova

Victoria Leinweberova

Spare parts

+420 731 145 422 

parts@soma.cz
Sona Rejmanova

Sona Rejmanova

Back office

+420 465 350 806 

parts@soma.cz

Support in regions

Juraj Kazan

North America

Mr. Juraj Kazan

 

kazan@soma-eng.com
Alex Gamarra

South America

Mr. Alex Gamarra

+593-985107568

alex_gamarra@dmltech.com.ec
Natalia Sumina

Russia

Mrs. Natalia Sumina

+7 495 787 49 66 

sumina@soma-eng.com
Min Mo

China

Mr. Min Mo

+86 158 6880 0118 

minmotech@aliyun.com