SOMA increases support
in North America

SOMA is expanding its relationship with H2 Flexo Services as its U.S. parts warehouse and back-up customer support center. In the past, H2 Flexo has been overseeing some of the administrative duties for SOMA in North America, including shipments within the US, managing its parts warehouse for flexo presses. Responsibilities have recently been expanded to assure that its customers, and visitors to the Flexo Xperience Center, are receiving the attention they deserve.

As SOMA’s presence in North America has quickly grown, the company has required expanded assistance on a larger scale, which will also entail more back office sales and customer administrative support, along with all of the daily customer support that accompanies this progress. As the FXC has matured as a greater flexo market resource, H2 Flexo will also provide behind the scenes assistance.

Highland, Michigan-based H2 Flexo Services was established in 2017 as an outgrowth of Great Lakes Cylinders, a mainstay for plate cylinders, air mandrels, and sleeve tooling. Led by sisters Karen Mattson (President) and Julie Painter (Vice President), H2 Flexo Services is a service-oriented company that assists companies with parts storage/distribution, customer service and shipping management in the U.S., Canada and Mexico. They benefit from more than 40 years of extensive printing and converting industry knowledge and experience.

“In a short period of time, we have seen—and experienced—SOMA’s impressive growth in the US and Canada. Along with this comes the need for even more support and hard work that we’re happy to provide. H2 will continue to provide responsive assistance to assure customers are up and running with service and parts, particularly during off-European hours,” notes Karen Mattson. “We will also make sure that arrangements are made to assure new companies interested in SOMA are aided quickly, and that the word is continually spread about the FXC. We are thrilled to build on our role with SOMA.”

“SOMA knows that the best way to build a happy customer base is to assure that we are responsive to their needs—and H2 Flexo Services has certainly delivered excellent support for us over these first two years working together. Their trust and friendship—with SOMA and our customers—has been extremely valuable both on a day-to-day and project basis,” explains Garrett Taylor, SOMA Sales Director, North America. “They have made support seamless in the US and Canada, managing our parts warehouse, assuring overnight service for delivery of essential parts, handling administrative duties for us, and often serving as the first line of contact with our customers. It is this ability to provide strong customer service, problem-solve, and make sure ‘things get done’ that we have valued with H2 Flexo, and look forward to many more successful years with them.”